Frequently Asked Questions

Everything you need to know about your Elovelle beauty journey.

Are Elovelle products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All Elovelle products are 100% cruelty-free and formulated without any animal-derived ingredients.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return lightly used products for a full refund or exchange.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

Are your products safe for sensitive skin?

Elovelle products are dermatologist-tested and formulated to be gentle. However, we always recommend performing a patch test before incorporating a new product into your routine.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.